A WOMAN has been banned from her favourite restaurant after complaining about the food on six out of her seven most recent visits.
Kelly Smith, from Wales, said she was “livid” after she received a letter from the owners of her local branch of the Beefeater pub chain, which asked her not to return.
The 36-year-old said she regularly visited the pub in Coldra in Wales with her eight-year-old son as he was a fan of the garlic bread, while she liked taking advantage of discounts offered through the eatery’s rewards club.
she had made a “handful of complaints” in the past two months, and had received refunds as a result.
But Ms Smith denied purposely complaining in order to get freebies.
“I’ve complained because the steaks weren’t cooked as well as I would like, and once I waited over an hour for a meal,” she told the publication.
“Another time my son’s burger was too tough for him to enjoy.
“The staff have always been great and every time they’ve offered a refund or another meal, it’s not something I’ve ever asked for.”
The letter sent to Ms Smith allegedly stated: “We believe as the Coldra, Beefeater are so clearly unable to meet your requirements in terms of the food quality and the level of service provided, that it would be appropriate if you would kindly refrain from visiting the restaurant in future.”
The mother of one told the South Wales Argus she had contacted Whitbread, the company that owns the Beefeater chain, after receiving the letter.
She was allegedly told staff had been “keeping tabs on her” following her series of complaints.
A Beefeater spokesperson told the South Wales Argus: “On the past six out of seven visits Miss Smith has complained in order to receive a refund on her meal,” the spokesperson said.
“Our team work very hard to provide all our guests with a welcoming and enjoyable experience; however, it has become evident that we are unable to meet Miss Smith’s particular requirements.”
Ms Smith said the ban was “outrageous” and that staff should have spoken to her in person before mailing the letter.